Need help?

Start here. If your question isn’t answered, Contact Us. (We usually respond to emails within the same day.)

How do I download files?

For ready-to-use files (JPGs), choose the image preview you want, then put your mouse over the image (or tap on the image if you’re using mobile). A download button will show up. Click that, and it’ll download to your computer’s Downloads folder.

If you don’t see the button, check to make sure you’re logged in. If you’re logged in and still not seeing the buttons, feel free to Contact Us.

For Photoshop templates (PSDs), click the Download button on the right. It will download to your Downloads folder.

How do I edit Photoshop files?

Watch the video above for the five big ideas you need to know to edit our SZN Kits and Photoshop templates.

Key details:

  • SZN Kits make use of the Layers panel to hold all of the different graphics.
  • Some of our text layers are embedded in Smart Objects. You’ll need to open the Smart Object to edit the text.

How do I edit Canva templates?

When you click the Canva button (only available for files that we have converted to Canva), a new page will open up with a preview of the image. At the bottom, click “Use template for new design”. It’ll save the graphic to your Canva account. Then you can edit it.

Some of our templates have a translucent texture or effect layer on top of the text that might make it seem like the text isn’t editable. Simply move that layer to the side (there might be multiple), edit the text, then move the layer back on top.